Shop Policies
If your HIGH temperature is below 55 degrees F., please add winter shipping insurance to your purchase (listed as an item in my store). This insurance covers the cost of a heat pack for shipping and guarantees you a refund if your plant arrives frozen. I unfortunately cannot refund a plant that arrives frozen if you did not purchase winter shipping insurance.
I always pack and ship with the utmost care to maintain the health and safety of your plant, but please understand that plants are living things and can sustain some amount of stress or damage during and immediately after shipping. If your plant is dead-on-arrival or dies within ten days of receipt, please send me photos of the state of your plant within 24 hours for a refund. I cannot offer a refund after the ten-day window. I can also only offer a refund for a dead plant if:
You unpackaged it as soon as possible upon receipt.
You did not leave the package for prolonged periods in poor conditions (i.e, overnight on your porch in freezing temperatures or all day in your mailbox in hot weather).
You saw to the plant’s basic needs after unboxing (water if necessary, reasonable light, etc.).
You did not repot your plant from it’s nursery planter within the ten-day refund window (unless it’s a plant I shipped bare-root).
Due to the unlikelihood of even a very healthy plant surviving the shock of immediate return shipping, I do not accept returns of plants. If you need to cancel a plant order for any reason, please do so by 11:59 pm EST on the Saturday immediately after you place your order (or same day before midnight EST for orders placed on Saturdays).
Shipping & Return Policies for Houseplants
I am happy to offer return and refund options for original works, fine art prints, and functional pieces. I accept returns within a 30-day window of receipt, but I need to receive the piece back before I issue a refund, and it needs to be in the same stellar condition in which I sent it to you for a full refund. If you return an item damaged, the amount of the refund will be determined by me based on the damage. After the 30-day window, I will not accept returns.
If your item arrives to you damaged, please send me photos within 24 hours of receipt. I will then issue a full refund after I have received the returned piece. If the item is lost, I will issue a full refund after I collect the insurance from UPS, which is insofar the only carrier I use for original works. If you need to cancel an art order for any reason, please do so by 11:59 pm EST on the Saturday immediately after you place your order (or same day before midnight EST for orders placed on Saturdays).
Shipping and Return Policies for Original Artworks and Prints
I only accept commissions by contract. Because commissions can vary vastly in scope and medium, any protections and specifications are particular to each contract. Commissions are legally binding to all parties involved. I care deeply for the protections and needs of my clients and myself, and I always invite clients to create these project-specific contracts with me to ensure total clarity and satisfaction for all parties. If you wish to view specific examples of the contract work I have done, I invite you view my Commission Portfolio page. To approach me for a specific commission, please send me a message via the Contact page—but serious inquiries only!